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Free Shipping & Free Returns

It's pretty simple at Cocco Pazzo...

We’ll ship anything in our shop anywhere around the world for FREE! That’s right, Free Worldwide Shipping with no minimum purchase EVER!

Don't love it? Return it & exchange for free. It's that easy.

Find Out More...

Expedited Options: Our Priority & Express Shipping options are sure to get you your order on the double.

Lead & Processing Times: Before we ship your order, Cocco Pazzo has to prepare your products, and inspect for quality control then carefully package them up! The time it takes to prepare your order is separate from delivery times. Generally, All orders made with Cocco Pazzo will be processed within 24-72 hours of being placed. Orders that are received on either Saturday and/or Sunday will be processed by close of business on Monday, holidays excluded. Orders that are placed with Cocco Pazzo after 5:00 pm ET will be processed on the next business day, holidays excluded.

Standard U.S. Delivery: Orders that are shipped to the United States of America can be expected within 5-12 business days. Please note our free shipping does not include weekends and holidays. For quicker delivery, other shipping services are available. All delivery times are estimates. Total time needed to deliver your package may be longer. Cocco Pazzo is not responsible for any delays in delivery due to events that are beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Priority U.S. Delivery: For faster processing, priority shipping is available with Cocco Pazzo. Orders that are shipped to the United States of America can be expected within 4-7 business days. Please be advised, our priority shipping option only places a priority on your order during the processing period at our facilities. Shipping address must be a mailing address, NO P.O. Boxes are allowed.

Express U.S. Delivery: For the fastest delivery, Cocco Pazzo offers express shipping services. Orders that are shipped to the United States of America can be expected within 3-5 business days. Please note, express shipping gives you our highest priority on order processing and your order is also sent using the express delivery options with the United States Postal Service (USPS), United Parcel Service (UPS), Federal Express (FedEx), Dalsey, Hillblom and Lynn (DHL), or other comparable shipping services.

~ Global Delivery Options ~

Lead & Processing Times: All orders made with Cocco Pazzo will be processed within 24-72 hours of being placed. Orders that are received on either Saturday and/or Sunday will be processed by close of business on Monday, holidays excluded. Orders that are placed with Cocco Pazzo after 5:00 pm ET will be processed on the next business day, holidays excluded.

Standard Global Delivery: Orders shipped Globally can be expected within 5-8 business days. Please note our Standard shipping does not include weekends and holidays. For quicker delivery, other shipping services are available. All delivery times are estimates. Total time needed to deliver your package may be longer. Cocco Pazzo is not responsible for any delays in delivery due to events that are beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Priority Global Delivery: For faster processing, priority shipping is available with Cocco Pazzo. Orders that are shipped Globally can be expected within 4-7 business days. Please be advised priority shipping only places a priority on your order during the processing period at our facilities. Shipping address must be a mailing address, NO. P.O. Boxes are allowed.

Express Global Delivery: For the fastest delivery, Cocco Pazzo offers express shipping services. Orders that are shipped Globally can be expected within 3-5 business days. Please note express shipping gives you our top priority on order processing and your order is also sent using the express delivery options with the United States Postal Service (USPS), United Parcel Service (UPS), Federal Express (FedEx), Dalsey, Hillblom and Lynn (DHL), or other comparable shipping services.

 Delivery Tracking: Track your packages easily, by visiting our Tracking Center here.

* Shipping Information * 

VAT, Taxes & Duties: We ship to over 200 countries worldwide. Over 80% of our orders are delivered without any additional customs charges. In the event that you are charged VAT or additional taxes or duties when your order is delivered, please contact Cocco Pazzo customer support and we may reimburse you for your expense. We do this on a purely goodwill basis as we are not obligated to cover any additional expense(s) that may arise upon delivery. To be reimbursed for your expense, please collect your package and pay any VAT, taxes, or duties and keep the receipt. You can then submit your claim with Cocco Pazzo customer support to receive store credit in the amount. All expense claims must be made within six (6) months from the date of purchase.

Refused Packages:  A Non-Delivery Fee in the amount of $25 will be charged for refused shipments to be shipped back. The Non-Delivery Fee will be charged and paid by the customer before the package will be re-shipped. Non-Delivery Fee of $25 will be subtracted from any refund and/or store credit that is issued on orders that have refused packages.

Wrong Address:  In the case where Customer provides a wrong address on an order, a Wrong Address-Delivery Fee in the amount of 50% of the order total will be charged for replacement item to be shipped to the correct address when the item has not been returned to us. If the item is returned to us, we will only charge a $25 Non-Delivery Fee to re-ship the item back to you. To change to a different address we require you to contact our Customer Service team for your replacement order. The Wrong Address-Delivery Fee will be charged and paid by the customer before the replacement order will be shipped. No refund and/or store credit will be issued on orders that have been lost due to Customer error in providing the wrong address on the order.

We will be closed on:

- New Years Day

- Memorial Day

- Independence Day

- Labor Day

- Thanksgiving Day

- Christmas Eve

- Christmas Day

- New Years Eve

14 Day Happiness Guarantee: At Cocco Pazzo, we believe in giving our Clients unparalleled service both online and offline, and delivering exceptional value with every purchase. This is why we promise to deal with each transaction reasonably and fairly. If you're not happy with any item you purchased or if you'd like an exchange within 14 days you'll get free return shipping, and in the case of an exchange, free shipping on the exchanged item too! It's that simple: 14 days - free shipping, free returns.

Here at Cocco Pazzo, our Return Policy lasts 14 days. If 15 days have gone by since your purchase; unfortunately, we will be unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same exact condition that you received it. It must also be in the original packaging, with any and all tags attached.  To complete your return, we require a proof of purchase that must be accompanied with the item. Please be advised, only regular priced items may be refunded. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then we will process your refund and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. If you haven't received a refund within 5-10 business days, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank because there is often some processing time before a refund is posted to your bank account. If you've done all of this and you still have not received your refund yet, please contact us and we will follow up with your refund to help you track your funds and ensure that you receive them in a timely fashion.

Never send your purchase back to the manufacturer as they will be unable to accept your return.

* Ship Item Back To Us *

Returns are simple and Free! -To complete a return, you must first have your order number ready and contact our team via the Return Center or send and email to returns@coccopazzo.com and request a refund/exchange. Once your return claim is received and accepted, you will receive confirmation and instructions on mailing your product to us using the prepaid postage return label. 

You will be responsible for printing the prepaid mailing label and affixing it securely to the package and returning promptly. Tracking will be available in 1-3 business days. Depending on where you live, the time it may take for your return or exchanged product to reach you may vary. All refunds will be credited to your original form of payment. Gift Cards cannot be returned.

* Digital Downloads *

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you have any problems accessing the digital content that you have purchased please contact our Customer Support Department immediately so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way shape or form.

Thank you again for shopping at Cocco Pazzo, we look forward to providing you the best shopping experience!